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our official returns policy for distributors...

returns of non-defective merchandise (overstock inventory/stock balancing):
For each specific Video Aided Instruction title, you may return up to 10% of the units that you have purchased during the prior 12-month period, provided the merchandise is in “perfect condition” and is still being actively published (that is, available for sale at http://www.videoaidedinstruction.com). This 10% figure applies to real goods, not dollar value, and is title-specific — e.g., 2 units of a given title may be returned only if 20 units of this particular title were purchased during the prior 12-month period. Video Aided Instruction defines “perfect condition” as follows: merchandise (including packaging) must be completely free of marks, stickers, labels, scratches, cuts, dings, etc., and must include, intact, all packaging and study guide materials that accompanied its initial sale. If the condition of any non-defective merchandise submitted for return is deemed to be below this “perfect condition” standard, the return will be rejected. Upon return, we will issue you, less Shipping & Handling, a credit against future purchases only. In other words, we will update your account to reflect a credit for the returned merchandise; however, your company will still be responsible for the Shipping & Handling charges incurred as part of the initial order. A 15% restocking fee will be deducted from the value of merchandise that is returned in “perfect condition, but opened (i.e., taken out of its original plastic wrap).

To return non-defective merchandise, simply:
  • contact us to request a Return Authorization Number (R.A. #);
  • clearly mark your return package with the R.A. # you are issued; and
  • ship out your return package to us within 15 days of the issuance of your R.A. #
    (insurance is recommended).



returns of defective or damaged merchandise:
Although we strive for perfection here at Video Aided Instruction, on rare occasion you may receive defective or damaged merchandise. Upon return, we will replace at our expense any product that proves defective in workmanship or materials or has been damaged in shipment with the same product only, provided you request an R.A. # within 90 days of the receipt of your order.

To return defective or damaged merchandise, simply:
  • contact us within 90 days of the receipt of your order to request a
    Return Authorization Number (R.A. #);
  • clearly mark your return package with the R.A. # you are issued; and
  • ship out your return package to us within 15 days of the issuance of your R.A. #
    (insurance is recommended).



misshipments (shortages/errors):
All claims of misshipment must be reported within 15 days of the receipt of your order.



Please note: Returns that are late or without a Return Authorization Number will be rejected. Claims of misshipment that are late will likewise be rejected.

This policy is subject to change without notice.
All distributor orders submitted to Video Aided Instruction are subject to the terms of this policy.


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mail: PO Box 740023, Boynton Beach, FL 33474-0023
phone: 1-800-238-1512  ·  fax: 1-800-588-1419
email: info@videoaidedinstruction.com  ·  federal i.d.: 11-2667062