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our official returns policy for consumers...

Within the guidelines outlined below, you may return any non-defective video merchandise purchased from Video Aided Instruction that is UNOPENED (i.e., still inside its original, intact plastic wrap). Upon return, we will issue you, less Shipping & Handling, a refund or credit against future purchases. Whether you choose to receive a refund or credit, we will update your account to reflect the returned merchandise; however, you will not receive a refund or credit of the Shipping & Handling charges incurred as part of the initial order. Sorry, we cannot accept: 1) returns of non-defective video merchandise that has been OPENED (i.e., taken out of its original plastic wrap); or 2) returns of printed study guides.

Although we strive for perfection here at Video Aided Instruction, on rare occasion you may receive defective or damaged merchandise. Within the guidelines outlined below, upon return, we will replace at our expense any product that proves defective in workmanship or materials or has been damaged in shipment with the same product only.

To return merchandise, you have 10 days from the delivery of your order to do the following:
  • contact us to request a Return Authorization Number (R.A. #);
  • clearly mark your return package with the R.A. # you are issued; and
  • ship out your return package to us (insurance is recommended).

Please note: Returns that are late or without a Return Authorization Number will be rejected.

This policy is subject to change without notice.
All consumer orders submitted to Video Aided Instruction are subject to the terms of this policy.

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mail: PO Box 740023, Boynton Beach, FL 33474-0023
phone: 1-800-238-1512  ·  fax: 1-800-588-1419
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