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our official returns policy for institutions...

Within the guidelines outlined below, you may return any non-defective video merchandise purchased from Video Aided Instruction that is in “perfect condition” and is still being actively published (that is, available for sale at Video Aided Instruction defines “perfect condition” as: merchandise (including packaging) must be completely free of marks, stickers, labels, scratches, cuts, dings, etc., and must include, intact, all packaging and study guide materials (except the original shrinkwrap) that accompanied its initial sale. Upon return, we will issue you, less Shipping & Handling, a refund or credit against future purchases. Whether you choose to receive a refund or credit, we will update your account to reflect the returned merchandise; however, your institution will still be responsible for timely payment of the Shipping & Handling charges incurred as part of the initial order. Sorry, we cannot accept returns of printed study guides.

Although we strive for perfection here at Video Aided Instruction, on rare occasion you may receive defective or damaged merchandise. Within the guidelines outlined below, upon return, we will replace at our expense any product that proves defective in workmanship or materials or has been damaged in shipment with the same product only.

To return merchandise, you have 30 days from the delivery of your order to do the following:
  • contact us to request a Return Authorization Number (R.A. #);
  • clearly mark your return package with the R.A. # you are issued; and
  • ship out your return package to us (insurance is recommended).

Please note: If the condition of any non-defective merchandise submitted for return is deemed to be below the “perfect condition” standard defined above, the return will be rejected. Returns that are late or without a Return Authorization Number will also be rejected.

This policy is subject to change without notice.
All institutional orders submitted to Video Aided Instruction are subject to the terms of this policy.

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