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How do I place an order? Don’t worry – our website makes ordering easy! Find a product you want to buy and click on its button. Repeat as necessary, click on “your shopping cart,” and then follow the instructions to checkout. It’s really that simple! Do you accept purchase orders (P.O.s)? Yes. Simply submit your organization’s official purchase order to us via fax or mail – or supply the purchase order number in your online order – and we’ll invoice you at terms net 30! NOTE: Your organization may be asked to complete a Customer Information Form. (Your organization may also elect to prepay via check or official purchasing credit card.) Are you registered as an “official vendor” with my state, school system, etc.? Video Aided Instruction is registered as an “official vendor” with hundreds of governmental and academic institutions around the country. If you discover that we are not registered as an official vendor, supplier, or source for your specific organization, please let us know: Video Aided Instruction would be more than happy to “jump through the necessary hoops” to register — simply send us detailed instructions for this proper procedure via e-mail, fax, or mail. Alternatively, please note that our products are available through dozens of popular distributors of DVD merchandise; you can always use our UPCs or ISBNs to check whether your favorite supplier carries the Video Aided Instruction product line! What forms of payment do you accept? Customers within the United States and Canada may pay by credit card (Visa, MasterCard, American Express, or Discove), check, or money order. International customers must pay via wire transfer. I want to pay by check or money order. How do I know how much to send? The process is very simple: just follow the usual procedure for ordering merchandise online: find products you want to buy, click on their buttons, click on “your shopping cart,” and then follow the instructions to checkout. Then print out the order form page and send it in with your payment. By following these instructions, you’ll be able to select the appropriate shipping & handling, and we’ll have all the information we need in order to process your order. (For fastest order processing, we recommend U.S. Postal Service money orders instead of personal banking checks.) How much is shipping & handling? Our shipping & handling charges vary by a) shipping method (“REGULAR” vs. “EXPRESS”), b) geographical location, and c) size of your order. To calculate the exact shipping & handling charge for an order within the U.S. or Canada, simply place the desired merchandise into your shopping cart — your specific shipping & handling options will appear on the same page. When will my order arrive? Well, that depends on a) what shipping options you chose and b) your geographical location. (All shipments originate from the metropolitan New York area.) Typically, “REGULAR” shipping takes 3–10 business days and “EXPRESS” shipping takes 1–4 business days. Add 1–2 business days for order processing, and you can calculate the time window within which your order should arrive. Do you offer previews? Well, yes and no. A few years back, we replaced our Free Preview/Demo Policy for institutions with a simpler Returns Policy. (Upon review, the vast majority of our customers were electing to purchase their previews once they evaluated them, resulting in redundant paperwork.) To access our official Returns Policy, click here. (In our Returns Policy, you’ll see that we offer institutions 30 days to evaluate our products prior to payment/return. However, institutions must first submit official purchase orders for our products, not orders “on preview,” “spec,” or “approval.”) Do you have a guarantee? What’s your policy on returns? Yes, we do have a guarantee! To learn all about it, and Video Aided Instruction’s Returns Policy, click here. One of the DVD discs I purchased has been lost or damaged. How do I replace it? As a courtesy to our customers who have purchased our DVDs, we have instituted a no-hassle replacement policy for single discs (whether they came from a multiple-disc set or a single-disc product). Here’s the procedure. Simply fax us a purchase order for the single disc in question, along with one of the following: 1) a photocopy of the face of the actual disc; 2) a photocopy of the disc’s packaging; or 3) a copy of your original purchase order, invoice, or receipt that includes the product. The cost for each replacement disc is $19.95, plus a total U.S. regular shipping & handling charge of $8.95 per order. Please be sure your purchase order specifically identifies which disc you need replaced if it came from a multiple-disc set! How do I download a free online study guide? Simply follow the instructions outlined here. How do I order a printed study guide? Replacement printed study guides can be purchased here. Are your DVDs movies or software? Do they play in computers? Video Aided Instruction’s DVDs are “movie” DVDs of real teaching by real teachers – they are not software DVD-ROMs. That means that they are designed to play properly in conventional DVD players for television sets (just like other “movie” DVDs) and in 100% of computer-based DVD drives worldwide (be they DVD-R, DVD-RW, DVD+R, DVD+RW, DVD±RW, or everyday DVD-ROM drives). Of course, our DVD discs do not play in computer-based CD drives. In what formats are your DVDs encoded? Do they work outside the U.S. & Canada? Video Aided Instruction’s DVDs are true replicated DVD-5 discs (not DVD-R or DVD+R discs). They are encoded in NTSC format with Region 0 (also called “Region-Free”) encoding. According to Jim Taylor’s respected DVD FAQ, Video Aided Instruction’s NTSC DVDs play properly “on over 95% of DVD systems worldwide.” (The exceptions are very old DVD systems that accommodate DVDs in PAL format only.) What is your Federal I.D. Number? Video Aided Instruction’s Federal I.D. Number is 11-2667062. Requests for W-9 forms can be faxed to us at 516-935-5552. Do your products include Public Performance Rights? The short answer is: Yes, Video Aided Instruction’s products include limited Public Performance Rights. The longer answer is: Video Aided Instruction generally allows our DVD and VHS programs to be used for small group non-theatrical and non-commercial public performances that can be construed as having an educational or instructional purpose, as long as no fee is charged for such use. Of course, this note in no way minimizes, extends, or supersedes Video Aided Instruction's rights as copyright holders. In addition, the U.S. Copyright Act of 1976 includes a very important clause about the performance or exhibition of audiovisual works called the “classroom exemption.” This section of the Act permits the performance of an audiovisual work by instructors or pupils in the course of face-to-face teaching activities of a non-profit educational institution in a classroom or similar place devoted to instruction. Also, this exemption has often been interpreted to apply to private educational institutions — like colleges and universities — that charge tuition or other fees to meet operating expenses. Do your products include Closed Circuit Rights? The short answer is: sometimes. That is, Video Aided Instruction sometimes grants limited Closed Circuit Rights to its customers. The longer answer is: Because of the complexities involved, Video Aided Instruction needs to negotiate these rights directly with the end user. If you are interested in negotiating these rights, please contact us. Are your products Closed Captioned for the hearing impaired? In order to maximize time efficiency when teaching through DVD and video, Video Aided Instruction’s products rely quite heavily on simultaneous audio instruction (spoken teaching by the instructor) and video instruction (text graphics on-screen). Therefore, since their teaching pace is so brisk, our products simply do not lend themselves to closed captioning for the hearing impaired. We understand that many institutions are mandated to preferentially purchase DVD and video products that are closed captioned; nonetheless, usually a caveat exists for purchasing non-closed-captioned content for which no closed-captioned counterpart exists. We trust you’ll agree that our productions fall into this latter category. With closed captioning (or subtitling) engaged, the black bars and/or text would obscure the text graphics or chalkboard writing in our products, rendering them virtually unusable. I’ve been told I must complete a Customer Information Form (CIF). Where can I find this form? To download a Customer Information Form (CIF), click here. How can I apply for the Video Aided Instruction Internship Program? To find out more about our Internship Program, click here. I have an idea for a product. How do I submit it? You can click here to drop us an e-mail. Be sure to include: a prospective title; a 3–5 sentence synopsis; the target age group; and your related expertise. Where can I obtain a copy of your New Jersey Business Registration Certificate? To download a copy of our NJBRC certificate, click here. I’ve been told I must complete a Distributor Information Form (DIF). Where can I find this form? To download a Distributor Information Form (DIF), click here. I’m a distributor. Where can I find info about your new & current products? Please visit the Press Kit section of our site for promotional copy and images. How can my company become a Video Aided Instruction distributor? To learn about the process of becoming a Video Aided Instruction distributor, click here. |
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Copyright ©2007 Video Aided Instruction, Inc. All Rights Reserved. Read our Privacy Policy and Trademark Disclaimer. mail: 485-34 South Broadway, Hicksville, NY 11801-5071 phone: 1-800-238-1512 or 516-939-0707 · fax: 516-935-5552 e-mail: custsvc@videoaidedinstruction.com · federal i.d.: 11-2667062 |